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Returns Information

Return and exchange are accepted; in case you have changed your mind or wish to return an item, you must contact our customer service team within 14 days of receiving the item. We will then provide you with instructions that will help us process your case efficiently. Funds will not be refunded until the returned product is received. Please note that customers are responsible for the postal costs involved when returning items; we will reimburse the return postage fees only if the error was on our part or the purchased item was found to be faulty.

For unwanted items, you may send the item back at your own cost and we will refund your payment. However this may incur handling charges and deduction of our initial shipping cost. The item must be unused and in its original packaging. We reserve the right to decline a refund if the item has been used and/or is not suitable for re-sale.

For all other returns, the refund will be for the value of the item excluding postage costs.